930 ok Responsible Gaming
Entertainment is enjoyable only when it stays in control. 930 ok believes that every player's safety and wellbeing should be the highest priority.
What Responsible Gaming Is and Why It Matters
Online casino and sports betting is a form of entertainment — much like watching a film or a sports match. Problems arise when entertainment turns into a habit or dependency. 930 ok wants every member to play with full control over their time and money.
Our Terms and Conditions clearly state the circumstances under which an account may be restricted or suspended. Responsible gaming policies are an inseparable part of those terms. As a player, you have the right to know how your data and account are managed — our Privacy Policy explains this in detail.
Before you start playing, set yourself a budget — an amount whose loss would not affect your daily life. When you reach that limit, stop playing for the day. If you win, withdraw the extra amount — there is no need to put it all back into bets.
Tools to Keep Yourself Safe
930 ok offers several self-control features. To use them, contact our support team via 24/7 live chat or email.
Deposit Limit
Set a cap on your daily, weekly, or monthly deposits. Once the limit is reached, no further deposits will be allowed.
Session Time Limit
Set how long you play in one session. Once the time is up, your account will be automatically disabled.
Temporary Break
If you need a short rest, temporarily close your account for anywhere from 24 hours to 30 days. It returns to normal once the break period ends.
Bet Limit
Set the amount per bet or the maximum bet in advance. This helps resist the urge to place a large bet on impulse.
Loss Limit
Once you lose a set amount, play will stop for that day or week. Keep your losses within a manageable level.
Reality Check Reminder
At regular intervals, you are reminded how long you have been playing and how much you have won or lost — helping you stay aware.
Recognise the Warning Signs
If any of the following are happening in your life, they may be early signs of problem gambling.
- You keep placing bigger bets to chase lost money and cannot stop.
- Your salary, savings, or borrowed money is being spent on gambling.
- You are hiding how much you are playing from family or friends.
- You feel restless, irritable, or moody when you are not playing.
- You are spending hours playing while neglecting work, studies, or family responsibilities.
- You see gambling as a source of income or a solution to financial problems.
- You turn to gambling to deal with stress, loneliness, or depression.
- You are neglecting sleep, food, or your health to focus on gambling.
Self-Exclusion: A Long-Term Break
How Self-Exclusion Works
If you feel a short break is not enough and you need to step away completely for a longer period, you can request self-exclusion at 930 ok. During this time, logging in to your account, making deposits, or playing will be completely blocked.
- Type "self-exclusion" in 24/7 live chat and let our support team know.
- Send a detailed request by email — the process will begin once your identity is confirmed.
- Choose any duration from a minimum of 6 months up to permanent self-exclusion.
- There will be no option to reactivate your account while the period is active.
- Any balance in your account will remain safe and will be returned when the period ends.
Please Note
Self-exclusion is not a sign of weakness — it is a courageous step in taking care of yourself.
- You will not receive any promotional messages during the break.
- Support is available to help ensure you are in a healthy state of mind before reopening your account.
- A family member or trusted person can also make the request on your behalf.
Where to Get Help
You do not have to deal with problem gambling alone. Support is available from several places.
930 ok Live Chat
Support is available 24 hours a day, seven days a week in Bengali and English. Request to set your limits or temporarily close your account right here.
Email Support
Send a detailed problem or self-exclusion request by email. Our team will respond promptly and complete the process.
Family and Loved Ones
Talk to a family member or a trusted friend. Their support can be the greatest strength on the road to recovery.
Professional Counselling
Seek advice from a mental health professional or behavioural therapist. Many government and private mental health services are available in Bangladesh.
Practical Tips for Healthy Gaming
Following these habits will keep gaming enjoyable at all times and prevent it from becoming a burden.
Set a fixed budget before you start playing and do not spend a single taka beyond that limit.
Set aside a portion of your winnings — withdraw some instead of putting all the money back into bets.
Avoid playing when you are tired, emotionally distressed, or have been drinking — making good decisions is harder then.
Remind yourself — RTP or the chance of winning is never guaranteed, and every bet is an independent event.
Take regular breaks while playing. After 30–45 minutes, get up, walk around, or drink some water.
Keep a balance with other hobbies and activities — life is not limited to gaming alone.
Stubbornly continuing to play to recover losses is one of the biggest mistakes — stop for the day.
More information on responsible gaming is available on our FAQ page at 930 ok.